SEVERITY.

14 incident scenarios scored against the severity matrix. 5 misclassified — declared lower than actual customer impact. 2 P3s should have paged the executive comms channel.

The wrong severity buys the wrong amount of attention.

SV-008 · checkout latency spike UNDERCALLED

Declared P3. Impacted 18% of revenue for 47min. Should be P1.

Backfill comms log, re-train on revenue-impact rubric.